CUSTOMER SERVICE
Customer Care
Thank you for shopping with Noodle.
Customer Care opening hours:
Mon-Fri: 9am - 7pm (GMT)
Saturday: 10am - 7pm (GMT)
Email: customercare@noodle-shop.it
Delivery
Standard Delivery
If you've chosen standard delivery, we aim to deliver your parcel within 3 to 5 business days. Once your order has left our warehouse in Italy, we will send you and email to let you know your parcel is on its way. If this were to differ for your order, we will inform you via email.
Express Delivery
Free express delivery on orders over €400, or €25 for orders under €400.
If you've chosen express delivery, we aim to deliver your parcel within 2 to 4 business days. Once your order has left our Italy warehouse, we will send you a confirmation email.
Express delivery parcels will not be delivered on Saturday, Sunday or government holidays.
Noodle is not responsible for possible delays in shipments caused by international customs issues, delays caused by couriers or any other circumstances beyond the control of Noodle.
Please note:
During promotions shipping time may be affected and due to high demand we can’t offer express delivery during sale periods.
Customs
Noodle is not responsible for any customs clearance fees incurred for shipment landing outside the EU.
Returns with DHL
Returns Policy
We hope you are pleased with your recent purchase.
If you are not fully satisfied with your order , we can offer a refund on any full price items returned to us in perfect condition, including reduced items, within 14 days of receipt of order, with proof of purchase.
Faulty items may be returned at any time. This does not affect your statutory rights. Refunds will be credited to the original card that was used for purchase.
How To Return An Item
To start a return, please complete our online return request form below and follow the instructions for returning with DHL using the prepaid return shipping label included in your package.
- Place your item(s) in the original packaging and attach the return shipping label.
- To return your parcel with DHL, you can either drop it off at your nearest DHL Service Point (visit locator.dhl.com to find one near you) or schedule a pickup at mydhl.express.dhl. When scheduling a pickup, you will be asked to provide the Waybill number. You can find it below the first barcode on the return shipping label or beneath the QR code.
return form
Order Cancellation
If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order. Please see our terms and conditions for information on how to cancel an order.